Product Liability
Product liability is a key area of risk. Manufacturers, suppliers and distributors can be significantly damaged, both financially and reputationally.

In the most serious cases, faulty products can require multimillion-pound recalls that do real and lasting damage to the reputation of the businesses involved.

The best solutions to problems are often found in the early stages of the process, and we advise on risk, compliance and business management from the start of manufacturing or production. If you need to defend your product, we can clarify your insurance position and then deal with any complaints or claims. Class actions are not unusual this area, due to consumer protection legislation, and we can help you to deal with these too. We can also assist if matters go to the civil or criminal courts, both by advising you and by representing you.

We can also help with environmental concerns, including ways to reduce the environmental impact of your supply chain.

Our expertise includes:

Product recalls
Governmental investigations
Insurance cover
Claims for damages
Environmental concerns
Environmentally-friendly supply chain management
Claims in civil court
Claims in criminal court

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John MacKenzie

Partner

Meet our full team

Killian Dockrell

Solicitor

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Leonore Dupont

Director

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Philip Sewell

Partner

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Related articles and insights: Product Liability

19 April 2023

The power of publicity and the Wagatha Christie trade mark

Contributor: Carly Duckett

As a company reportedly associated with Rebekah Vardy trademarks the phrase 'Wagatha Christie', Carly Duckett reminds us that you don’t need to be the first person to use a particular name or phrase to successfully register a trade mark.

30 November 2021

Office for Product Safety and Standards (OPSS) responds to UK Product Safety Consultation and identifies potential changes to the product safety market

Contributor: Alison Rochester

Following an extensive consultation, The Office for Product Safety and Standards (OPSS) intend to update existing product safety regulations.

29 June 2021

A practical guide to defective product compensation claims under the Consumer Protection Act

Contributor: Philip Sewell

This practical guide provides consumers and manufacturers with an overview of the Consumer Protection Act, which allows consumers to claim compensation if a defective product has caused injury, death or damage to property.

30 March 2020

COVID-19: Should I negotiate via video-link?

Contributor: Leonore Dupont

Should you negotiate with counterparts when working remotely as a result of the global COVID-19 pandemic? Leonore Dupont details best practice for doing so and the potential pitfalls to avoid.

3 May 2019

Negotiations: Why do we avoid uncertainty?

Contributor: Leonore Dupont

Most of us know that it is important to understand our own motivations in any negotiation-type setting, but how many of you are aware of the natural cognitive biases that we are all prone to? And how these biases can influence both your decision-making processes and those of other people with whom you interact?

5 March 2019

Negotiations: Why do we hate to lose?

Contributor: Leonore Dupont

Negotiating is a part of life. Whether it’s a two year old toddler trying to ‘negotiate’ her way out of eating those vegetables at dinner, a tourist haggling in a bazaar, a salesperson trying to seal the deal or a business executive attending a mediation to resolve a dispute, it permeates every aspect of our lives. Everyone needs to negotiate for something at some point, be it when asking for a salary raise or trying to clinch a multi-million pound buy-out contract. But how effective a negotiator are you?

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